At Adhishri Marketing Private Limited, we are committed to maintaining a transparent and customer-first approach. We aim to provide a seamless experience to our Consumers and Independent Distributors and have established a structured grievance redressal system to ensure timely and effective resolution of any concerns.
Compliance Assurance
We strictly adhere to the provisions of:
- o Consumer Protection Act, 2019
- o Consumer Protection (E-commerce) Rules, 2020
- o Consumer Protection (Direct Selling) Rules, 2021
All Independent Distributors are also directed to comply with these regulations in their conduct and operations.
Grievance Registration Channels
Grievances can be registered through any of the following modes:
- o Telephone Calls
- o Written Applications
- o E-mails
- o Walk-ins
- o Online Grievance Cell at www.adhishri.in
Each grievance received is:
- o Entered into our internal grievance software
- o Assigned a unique tracking ID
- o Acknowledged within 48 hours
The tracking ID is shared with the complainant via their registered mobile number and email ID for further follow-up.
Tracking & Resolution Timeline
- o Every grievance is logged and monitored.
- o The Grievance Redressal Officer (GRO) ensures resolution within 30 days of receipt.
- o In case of a delay, the complainant is informed of the reason via registered contact details.
Grievance Redressal Officer
Name: Mr.
Email: [email protected]
Contact No: +91
Escalation Process
If the resolution is unsatisfactory, the Consumer / Independent Distributor may:
- o Approach the National Consumer Helpline or State Consumer Helpline
- o File a complaint with the Consumer Forum / Court having appropriate jurisdiction
Contractual Note
This mechanism forms an integral part of the Independent Distributor Agreement. For ease of access, it is published separately and not reproduced in the agreement itself.