This Shipping Policy governs the delivery and logistics procedures followed by M/s Adhishri Marketing Private Limited (“Adhishri” or “the Company”) for all product orders placed via its official website www.adhishri.in , Company Offices, or authorized franchisee outlets.
1. Order Placement Options
A. Pickup from Office / Franchise Outlet
- o Orders can be placed directly at any Adhishri office or franchise outlet.
- o Accepted payment modes: Cash, Demand Draft, Credit Card, Debit Card
- o Pickup Hours
- • Monday to Friday: 10:00 AM – 06:00 PM
- • Saturday: 10:00 AM – 01:30 PM
- • Sunday: Closed
- o Please refer to the official website for updates.
B. Home Delivery Orders
- o Orders can be placed through:
Payment Options:
- o At Office: Cash, Debit/Credit Card, Online Wallets
- o Online Orders: Credit/Debit Card, Net Banking, RTGS/NEFT/IMPS, Wallets
2. Delivery Charges (Within India)
| Order Value (₹) |
Delivery Charges (₹) |
Below ₹1,000 |
₹80 |
| ₹1,000 – ₹4,999 |
₹140 |
| ₹5,000 – ₹9,999 |
₹180 |
| ₹10,000 and above |
₹220 |
Delivery charges are calculated during checkout and are added to the total amount.
3. Delivery Guidelines
- o Orders are generally dispatched the next business day.
- o Orders placed after 2:30 PM on Saturdays are dispatched the following Monday.
- o Estimated delivery time: 2 to 7 working days, depending on the delivery location.
- o No deliveries on Sundays or national holidays.
4. Shipping Terms & Product Acceptance
- o All shipments are dispatched in perfect condition.
- o Customers must check the shipment at the time of delivery. Signing the delivery note confirms receipt in good condition.
- o Do not sign the delivery note if the package is damaged or incomplete.
- o Hidden damages must be reported to the company within 24 hours of receipt.
- o Failure to report within 24 hours will be treated as final acceptance of the goods.
5. Serviceability
- o Delivery addresses and pin codes are verified before payment.
- o In case a location is not serviceable, the customer may provide an alternate address.
6. Product Ownership & Risk
- o Ownership and title of goods transfer to the Customer/Independent Distributor only after full payment and delivery.
- o Risk of damage/loss passes to the customer upon delivery.
- o Customers must ensure packaging is intact before accepting delivery.
7. Refusal of Delivery
- o If a customer refuses or fails to accept delivery, they may be liable for related losses or charges.
- o The company may evaluate the situation and, at its discretion, decide on redelivery or refund in accordance with its Refund Policy.
8. Governing Law & Dispute Resolution
- o Any disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.
- o The sole arbitrator will be appointed by the Company.
- o Jurisdiction: District Courts of Delhi (India).
- o The decision of the arbitrator shall be final and binding on all parties.